FAQ- Southern Culture Artisan, Inc - Southern Culture Artisan Foods, Inc.

FAQ

Can I use regular milk instead of buttermilk?

Absolutely. For 6 pancakes you will need 1/2 cup of milk and for 12 pancakes you will need 1 cup of milk,


Do you have a vegan recipe for you mix?

All of our mixes except for Banana Pudding, Chocolate Chip Cookie Dough and Peanut Butter Chocolate Chip does not contain any dairy. You may substitute buttermilk and use almond milk or soy milk, 1/2 cup of either for 6 pancakes and 1 cup for 12 pancakes. You may also use an egg re-placer and vegetable oil. Vegan directions are listed on our vegan friendly mixes.

Can I make waffles with your mix?

Yes, you can make 4 waffles with one container of our mix. Simple ladle the mixture onto a waffle maker, place on your favorite setting(s) and you will have beautiful golden waffle.

Do you have syrups or recommend a syrup?

Yes, we bottle our  own 100% pure maple syrup, it is top notch. We bottle a Grade A Dark Amber Maple Syrup.


Why does your product say All Natural if you use organic ingredients?

In order to classify our products as organic, we would need to get  a USDA organic certification. We have chosen to obtain a non-GMO certification, which means that there are no genetically modified organisms in our product, just pure goodness.

 

What is the shelf life of your products?

The typical shelf life of our products is 12 months.

 

How long does it take you to ship?

 

We normally ship within 48 hours, during peak times, it may take longer. Due to the  volume of orders from our recent appearance on ABC’s “Shark Tank” we have estimated that it will take more than 7 days to ship your orders. We are working as quickly as possible to ship sooner.

 

May I cancel my order?  What about refunds?

All orders are final  and non-returnable once they are placed. Products that are damage during shipment can be replaced.

 

If you have additional questions, please drop us a note and we will respond at info@southernculturefoods.com